Return Policy

At Ratnanjali, we strive to ensure that every customer is satisfied with their purchase. If you are not completely satisfied with your order, you may request a return or exchange according to the terms outlined in this policy.

This policy applies to purchases made through the website and other official sales channels operated by Ratnanjali.

Products may be eligible for return or exchange under the following conditions:

• Return request is made within 7 days of delivery.
• Product must be unused, unworn, and in original condition.
• Product must include original packaging, invoice, certificates and tags.
• Product must show no signs of damage, alteration, or use.

Ratnanjali reserves the right to refuse returns that do not meet these conditions.

The following items are not eligible for return or refund:

• Customised or made-to-order jewellery
• Engraved products
• Gift cards or vouchers

To initiate a return:

1. Contact our customer support team within 7 days of receiving your order.
2. Provide order number, product name, and reason for return.
3. Once approved, return instructions will be shared with you.

Customer support: ratnanjalibyrci@gmail.com

Once the returned product is received, it will undergo a quality inspection to ensure it meets eligibility conditions.

If the product passes inspection, the refund or exchange will be processed. If not, Ratnanjali reserves the right to reject the return and ship the product back to the customer.

After approval of the return, refunds are processed as follows:

• Prepaid Orders: Refund credited to the original payment method.
• Cash on Delivery Orders: Refund issued via bank transfer.

Refunds are typically processed within 5 business days after the returned product passes inspection.

Customers may request an exchange for:

• A different size
• A different design
• Another product of equal or higher value (price difference payable if applicable)

Exchange requests are subject to product availability.

If you receive a product that is damaged, defective, or incorrect:

Please notify us within 7 days of delivery with clear photographs of the product and packaging. Ratnanjali will arrange a replacement or refund after verification.

Orders may be cancelled without charges before dispatch.

If the order has already been shipped, the cancellation request will be treated as a return and handled according to this policy.

If you have not received your refund within the expected timeframe:

1. Check your bank account again.
2. Contact your payment provider or bank — processing times may vary.
3. If the issue persists, contact Ratnanjali customer support.

For any questions regarding returns or refunds:

• Email: ratnanjalibyrci@gmail.com
• Address: Golimar Garden, Amer Road, Jaipur