Return Policy

At Ratnanjali, we strive to ensure that every customer is satisfied with their purchase. If for any reason you are not completely satisfied with your order, you may request a return or exchange according to the terms outlined in this policy.

This policy applies to purchases made through the website and other official sales channels operated by Ratnanjali.

Products purchased from Ratnanjali may be eligible for return or exchange under the following conditions:

• The return request is made within 7 days from the date of delivery.
• The product must be unused, unworn, and in original condition.
• The product must include original packaging, invoice, certificates, and tags (if applicable).
• The product must not show any signs of damage, alteration, or use.

Ratnanjali reserves the right to refuse returns that do not meet these conditions.

The following items may not be eligible for return or refund:

• Customized or made-to-order jewellery
• Engraved products
• Gift cards or vouchers

To initiate a return request:

1. Contact our customer support team within 7 days of receiving your order.
2. Provide the following details:
   • Order number
   • Product name
   • Reason for return
3. Once your request is approved, instructions for returning the product will be shared.

Customer support can be contacted at:

Once the returned product is received, it will undergo a quality inspection to ensure it meets return eligibility conditions.

If the product passes inspection, the refund or exchange will be processed. If the product does not meet the criteria, Ratnanjali reserves the right to reject the return and send the product back to the customer.

After approval of the return, refunds will be processed as follows:

• Prepaid Orders: Refund will be credited to the original payment method.
• Cash on Delivery Orders: Refund will be issued via bank transfer.

Refunds will typically be processed within 5 days after the returned product passes inspection.

Customers may request an exchange for:

• A different size
• A different design
• Another product of equal or higher value (price difference payable if applicable)

Exchange requests are subject to product availability.

If you receive a product that is:

• Damaged
• Defective
• Incorrect

Please notify us within 7 days of delivery with clear photographs of the product and packaging.

Ratnanjali will arrange a replacement or refund after verification.

Orders may be cancelled without charges before dispatch.

If the order has already been shipped, the cancellation request will be treated as a return and handled according to this policy.

If you have not received your refund within the expected timeframe:

1. Check your bank account again.
2. Contact your payment provider or bank as processing times may vary.
3. If the issue persists, contact Ratnanjali customer support.

For any questions regarding returns or refunds, please contact: