Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase.

At Ratnanjali, we respect your privacy and are committed to protecting your personal information and complying with applicable privacy and data protection laws.

By accessing or using the Site, you agree to the collection, use, sharing, and storage of your information as described in this Privacy Policy.

When you make or attempt to make a purchase through the Site, we collect certain information including:

• Full name
• Billing address
• Shipping address
• Email address
• Phone number
• Payment information

However, Ratnanjali does not store your credit card or payment details on our servers. Payments are processed through secure third-party payment gateways.

We refer to this information as “Order Information.”

When this policy refers to “Personal Information,” it includes both Device Information and Order Information.

Ratnanjali shall not be responsible for the authenticity of the personal information provided by users.

We use the Order Information to:

• Process and fulfil orders placed through the Site
• Process payments
• Arrange product shipping and delivery
• Send invoices and order confirmations
• Communicate with you regarding your orders

We may also use this information to:

• Screen orders for potential fraud or risk
• Provide customer support
• Send product updates, offers, or marketing communication (where permitted)

We use Device Information to:

• Improve and optimize the performance of our website
• Analyse customer browsing patterns
• Evaluate marketing and advertising effectiveness
• Detect and prevent fraud or misuse of the Site

We may share your personal information with trusted third-party service providers who assist in operating our business, including:

• Website hosting providers
• Payment gateways
• Shipping and logistics partners
• Marketing and analytics service providers
• Customer support service providers

These partners are required to protect your data and only use it for the services they provide to us.

We may also disclose personal information if required:

• To comply with applicable laws or legal processes
• To respond to lawful requests from authorities
• To protect our rights, property, or safety

Ratnanjali does not sell or rent personal information to third parties for their marketing purposes without your consent.

You may choose not to provide personal information. However, doing so may prevent us from providing certain services.

You may request to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete information
• Delete your personal data
• Withdraw consent for processing of your personal information

We retain your Order Information for our records unless and until you request that we delete the information, or for as long as required under applicable law.

Ratnanjali takes reasonable precautions to protect your personal information from loss, misuse, or unauthorized access.

We implement appropriate security measures including secure servers and encrypted transactions. However, no method of transmission over the internet is completely secure.

Our website may contain links to third-party websites. Once you leave our Site, we do not have control over those websites.

We are not responsible for the privacy practices or content of such external sites.

Users may opt out of receiving promotional or marketing communications from Ratnanjali at any time by:

• Clicking the unsubscribe link in emails
• Contacting our customer support team

Ratnanjali may update this Privacy Policy from time to time to reflect changes in operational, legal, or regulatory requirements.

We encourage users to review this page periodically for updates.

By using our website and services, you agree to receive communications from Ratnanjali via:

• Email
• SMS
• Phone calls
• Website notifications
• Marketing messages

These communications may include order updates, promotional offers, newsletters, and service notifications.

For questions about this Privacy Policy or our privacy practices, please contact us at: